Returning or exchanging an order? Select your location from the list below to find an applicable return address. Otherwise send your return to the address closest to you, or to our main Czech address.
Please note: we are not responsible for the return shipping costs and they are non-refundable.
Czech Republic
KLENOTA s.r.o.
Bílkova 855/19
110 00 Prague
Czech Republic
Note: This is our main address. Returns and exchanges can be sent here from any country if it's more convenient for you.
Austria
Packeta.de
ID: 95213590
Postfach 3
Litschauer Straße 7
3860 Heidenreichstein
France
Packeta International – 967337, ID: 93856532, c/o Asendia Germany
Rue Ettore BUGATTI
PFC Erstein
ZI Ouest – BP 110
67119 Erstein Cédex
France (via Colissimo)
Germany
Packeta.de
ID: 95213590
Schloßplatz 2
086 48 Bad Brambach
Poland
Przesyłkownia.pl – 99299368
Mostowa 4
43–400 Cieszyn
Polska
Slovakia
- Bring the prepared package to any Packeta drop-off point.
- All you need to tell the staff is our return code - 96600116.
- There is no shipping fee. Once the package arrives, you will receive an e-mail confirmation.
Note: You can also send the return to our Czech address, however we do not cover those shipping costs.
United Kingdom
KLENOTA JEWELLERY
BPM 381080
Tanner Drive 68
MK 14 5BP
Blakelands, MK
United Kingdom
United States
KLENOTA Company
444 Alaska Avenue
Suite #AZL538
Torrance, CA 90503
USA