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Return addresses

Returning or exchanging an order? Select your location from the list below to find an applicable return address. Otherwise send your return to the address closest to you, or to our main Czech address.

Please note: we are not responsible for the return shipping costs and they are non-refundable.

Czech Republic

KLENOTA s.r.o.
Bílkova 855/19
110 00 Prague
Czech Republic

Note: This is our main address. Returns and exchanges can be sent here from any country if it's more convenient for you.

Austria

Packeta.de
ID: 95213590
Postfach 3
Litschauer Straße 7
3860 Heidenreichstein

France

Packeta International – 967337, ID: 93856532, c/o Asendia Germany
Rue Ettore BUGATTI
PFC Erstein
ZI Ouest – BP 110
67119 Erstein Cédex
France (via Colissimo)

Germany

Packeta.de
ID: 95213590
Schloßplatz 2
086 48 Bad Brambach

Poland

Przesyłkownia.pl – 99299368
Mostowa 4
43–400 Cieszyn
Polska

Slovakia

  1. Bring the prepared package to any Packeta drop-off point.
  2. All you need to tell the staff is our return code - 96600116.
  3. There is no shipping fee. Once the package arrives, you will receive an e-mail confirmation.

Note: You can also send the return to our Czech address, however we do not cover those shipping costs.

United Kingdom

KLENOTA JEWELLERY
BPM 381080
Tanner Drive 68
MK 14 5BP
Blakelands, MK
United Kingdom

United States

KLENOTA Company
444 Alaska Avenue
Suite #AZL538
Torrance, CA 90503
USA