Shipping & Payment

Shipping to the United States

Shipping type	Price	Delivery time
Standard	$19	10–15 days for jewelry in stock up to 4 weeks for jewelry made to order
Express	$39	5–7 days for jewelry in stock up to 4 weeks for jewelry made to order

To ship jewelry we use the following couriers: DHL and UPS. All items are shipped from the Czech Republic.
All deliveries to the United States are subject to excise and import duties.
Duties and taxes are not included in the shipping costs and vary by country. For more information, please contact your local customs office.

Delivery time

Jewelry in stock is generally shipped within 2 business days once your payment has been received.

Jewelry made to order or modified jewelry requires up to 4 weeks for processing, then it is shipped using your chosen shipping method. Production times are typically longer for custom rings in non-standard sizes and engraved jewelry.

Do you need to have your jewelry ready for a specific date? Whether you are planning a proposal or a surprise gift, we will do our best to accommodate your wishes. Please let us know via your order notes and we will contact you for further information.

International shipping

Standard shipping

	Price	Delivery timeframe
Czech Republic, Slovakia, Poland, Germany, France	free	5 business days
Other EU countries	€14	7–10 business days
European countries outside the EU	€23	7–10 business days
UK	£14	7–10 business days
Canada, Australia and the rest of the world	$50	10–15 business days

Express shipping

	Price	Delivery timeframe
Slovakia, Germany, France	€27	1–2 business days
Poland	123 zł	1–2 business days
Other EU countries	€27	1–2 business days
European countries outside the EU	€45	3–5 business days
UK	£28	3–5 business days
Canada, Australia and the rest of the world	$50	5–7 business days

Duties and taxes are only included in deliveries to EU countries.
The prices above are valid for mainland countries. For shipping to any island country, please check the price of shipping with us prior to making a purchase.

Payment methods

You can pay for your purchase through our secure online payment gateway or PayPal. Where applicable, bank transfer is also available upon request.

Bank transfer

You will receive an invoice along with payment information after you place your order. The payment should be sent to our account within 5 days from the time the order is placed. Please state your order number in the field reserved for text messages for the recipient.

Online Card Payment

You can easily use your credit or debit card to make your purchase through a secure payment gateway.

Paypal

We also accept payments through PayPal to info@klenota.com.

We would like to advise you that according to Act No. 112/2016 Coll., regarding the registration of sales, we are obliged to issue you with a receipt. At the same time, we are required to register payments received by us with the tax administrator online; in the event of a technical outage, within 48 hours at the latest.

Packaging

We package all of our orders securely and with great care. Your jewelry will arrive in a ready-to-gift jewelry box. The package also includes a certificate with detailed information about the jewelry.