Shipping to the United States
- To ship jewelry we use the following couriers: DHL and UPS. All items are shipped from the Czech Republic.
- All deliveries to the United States are subject to excise and import duties.
- Duties and taxes are not included in the shipping costs and vary by country. For more information, please contact your local customs office.
Delivery time
Jewelry in stock is generally shipped within 2 business days once your payment has been received.
Jewelry made to order or modified jewelry requires up to 4 weeks for processing, then it is shipped using your chosen shipping method. Production times are typically longer for custom rings in non-standard sizes and engraved jewelry.
Do you need to have your jewelry ready for a specific date? Whether you are planning a proposal or a surprise gift, we will do our best to accommodate your wishes. Please let us know via your order notes and we will contact you for further information.
International shipping
Standard shipping
Express shipping
- Duties and taxes are only included in deliveries to EU countries.
- The prices above are valid for mainland countries. For shipping to any island country, please check the price of shipping with us prior to making a purchase.
Payment methods
You can pay for your purchase through our secure online payment gateway or PayPal. Where applicable, bank transfer is also available upon request.
Bank transfer
You will receive an invoice along with payment information after you place your order. The payment should be sent to our account within 5 days from the time the order is placed. Please state your order number in the field reserved for text messages for the recipient.
Online Card Payment
You can easily use your credit or debit card to make your purchase through a secure payment gateway.
Paypal
We also accept payments through PayPal to info@klenota.com.
We would like to advise you that according to Act No. 112/2016 Coll., regarding the registration of sales, we are obliged to issue you with a receipt. At the same time, we are required to register payments received by us with the tax administrator online; in the event of a technical outage, within 48 hours at the latest.
Packaging
We package all of our orders securely and with great care. Your jewelry will arrive in a ready-to-gift jewelry box. The package also includes a certificate with detailed information about the jewelry.