MENU

Shipping & Payment

Our jewelry can become a part of your daily life no matter where you live. We offer worldwide shipping and can assist you at every step to make sure the package is sent on time. If you have any questions, feel free to contact us.

klenota jewelry shipping


Delivery to Europe

  Standard Shipping Express Shipping
Czech Republic Free (1–5 days)
Slovakia Free (2–4 days) €15 (1–2 days)
Austria, Belgium, France, Germany, Poland Free (3–5 days) €15 (1–2 days)
Other EU countries €15 (3–6 days) €25 (2–3 days)

Other European non-EU countries

€15 (6–10 days) €25 (2–5 days)

Delivery to North America & the rest of the world

  Express Shipping
United States & Canada €25 (5–7 days)
Rest of the world €45 (5–15 days)
  • Delivery times are estimated in business days. 
  • To ship jewelry we use the following couriers: DPD, UPS and DHL. All items are shipped from the Czech Republic.
  • For countries outside the EU, duties and taxes are not included in the shipping costs and vary by country. For more information, please contact your local customs office.
  • The minimum order value to the United Kingdom is £135 (approx. €159) due to VAT regulations.
  • The prices above are valid for mainland countries. For shipping to any island country, please check the price of shipping with us prior to making a purchase.

If you cannot select your country during checkout, please contact us at info@klenota.com. If the couriers we use do not ship to your country, we can discuss alternative shipping methods at your expense.

Delivery time

Jewelry in stock is generally shipped within 2 business days once your payment has been received.

Jewelry made to order or customized jewelry requires 2-4 weeks for processing, then it is shipped using your chosen shipping method. Production times are typically longer for custom rings in non-standard sizes and engraved jewelry. 

Do you need to have your jewelry ready for a specific date? Whether you are planning a proposal or a surprise gift, we will do our best to accommodate your wishes. Please let us know via your order notes and we will contact you for further information.


Payment methods

The prices displayed on the website have been rounded up to the nearest two decimal places due to the conversion from Czech crowns. However, at the final checkout, you will always see and pay the exact unrounded amount.

At checkout, you can choose from the following payment options:

Bank transfer

You will receive an invoice along with payment information after you place your order. The payment should be sent to our account within 5 days from the time the order is placed. Please state your order number in the field reserved for text messages for the recipient.

Online Card Payment

We accept the following cards for payment of purchases made online: Visa, Visa Electron, MasterCard, Maestro.

Paypal

We also accept payments through PayPal to info@klenota.com. Upon selecting this option at checkout, you will be redirected to PayPal's payment gateway to finish your purchase.


Packaging

We package all of our orders securely and with great care. Your jewelry will arrive in a ready-to-gift jewelry box. The package also includes a certificate with detailed information about the materials used.